Frequently Asked Questions

We will try to answer your frequently asked questions below. If you feel that you still need help or you have a different question in your mind please feel free to drop an email on shop@artavenue.com

DO YOU SHIP WORLDWIDE ?

Yes. We ship worldwide through Fedex and DHL.

IS SHIPPING FREE ?

India: Free Shipping in India for orders above 1499/- . 

International: Shipping Worldwide. We have a flat shipping charge of USD 40.00 or INR 3000.00 per item. Duties & Taxes are additional and need to be paid to the shipping company at the time of delivery.

HOW MUCH TIME IT TAKES TO DELIVER ?

India: It will take 6-8 business days through regular transportation. Through express transportation it can be delivered by 3-5 business days
International: It will take 7-10 working days

HOW CAN I MAKE PAYMENT ?

You can pay using your debit card, credit card, cash wallets or internet banking through our secure payment gateway.
You can also pay us via PayPal.
You can also pay through Bank Transfer.
Cash on delivery is available in India for product upto value of  INR10000.00
To know more, kindly call us at 9828060095 or drop us a mail at shop@artavenue.com

ARE THE PRICES, WHICH APPEAR ON THE WEBSITE, INCLUSIVE OF ALL TAXES AND DUTIES?

In India: Yes, Prices are inclusive of all taxes.

International: There are extra duties and local taxes applicable, depending on the custom laws of respective countries. You have to pay it to our shipping partner at the time of delivery. For more information, kindly get in touch with us at +919828060095 or shop@artavenue.com

WHAT IS YOUR RETURN POLICY?

In India: In case of defects or delivery of wrong items, the item can be returned to us. You can let us know within 24 hours of the delivery of the product.

In case of exchange, the shipping cost for the return has to borne by the customer. In such cases, we can arrange for the logistics.
For more details click here

International: Currently we do not offer any return on the products purchased on our website. For more details click here

DO YOU CUSTOMIZE ?

Yes, sure we make customized designs and sizes. You can mail us your requirement at shop@artavenue.com

HOW CAN I MAKE A CHANGE IN MY ORDER OR CANCEL MY ORDER?

Any change or cancellation is only possible if the information is received within 24 hours of the order placing. Please get in touch with us for the same at 9828070095 or hello@artavenue.in.

WHERE IS MY ORDER?

To know the status of your order, you can contact us through below channels.
Whats app or Call : +91-9828060095 (09:30 AM - 06:30 PM IST).
Email: shop@artavenue.com

DO I HAVE TO PAY CUSTOM DUTIES OR IMPORT DUTIES IN MY COUNTRY ?

Duties and taxes for international orders are not included as part of product or shipping charges. Most countries charge duties on imported items that are levied at the time of port entry and vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice from the shipping agent.