At Art Avenue, we take pride in the exceptional quality of our handcrafted items. Our attention to detail in design, material, and construction is unyielding. And so is our commitment to customer satisfaction.
Our Aim is a customer’s complete shopping satisfaction. We believe that if the customer is happy with our services then he/ she will buy from us again. But sometimes the conditions/situations are not in our favor and if the customer is not happy with the product then the following terms apply for a mutually consented resolution of the situation.
It applies to the following cases
- If the item has a quality/manufacturing defect :
In this case the item received by you is not as per the quality standards and has certain defect which you think is not acceptable. If you feel the product is damaged or has a genuine manufacturing/quality defect, please do photograph this as soon as you have opened the packaging.
*Slight Variation in Colour/design/appearance from what you see on your computer/mobile screen wont be considered as a defect. Our products are 100% handmade in nature and it's absolutely normal to have slight variations .
- If the item is not which you have ordered: -
It is the case when you receive an item other than you ordered or misrepresentation of the item on the site due to a technical error. An incorrect size or product has been delivered to you i.e. the product does not match the item in the order confirmation email
- If the item needs to be exchanged -
It is the case when item you received need any size alteration or replacement owing to change of mind. For exchange products , ship back charges would be borne by the customer
Suitable solutions as per conditions :
In all the conditions mentioned above, our customers are requested to contact us via e-mail at email@example.com or what's app +919828060095 within 24 hours of the receipt of your delivery. Please mention your order number / contact details and product picture if possible.
Our customer support team will discuss with you and might ask for more details.
We would request you to send the product back to us in original condition on the address mentioned on our website.
In case of exchange ,
- The product will be exchanged for same value or higher price than the original purchased product (after the difference in payment is made).
- We do not offer any refund of the difference of amount on exchanging the product priced lower than the original purchased item.
- Art Avenue cannot be held responsible for unavailability or errors in listing of certain merchandise of your choice for exchange with the item-s you already purchased.
In case of quality defect / wrong item delivered.
- Refund will be initiated in 7-10 working days from receiving the product in our warehouse.
Terms & Conditions
- A used or damaged/ tampered product will not be eligible for return/refund or exchange.
- Item must have the original packing, labels and tags intact, altered and illegible serial number will also void return.
- Our team will check the item for any quality issues or any particular concerns as mentioned by you.
- Please cooperate with our customer support team for smooth refund/exchange process.
Cancellations Policy :
Art Avenue will accept cancellation of the orders within 24 hours of placing the order. If you need to cancel the order , please do so by visiting your account page on our website.
Alternatively you can email on firstname.lastname@example.org for any cancellation request within stipulated time period as mentioned above.
Refund amount for cancelled items shall be transferred back to the original source of payment within 2-3 working days after receiving the cancellation request .
Custom orders begin production immediately upon order and are built to your specifications. They cannot be canceled, changed, returned or refunded at any time.
Monogrammed/Personalized Items :
These items are considered custom order items and are non-cancel able, non-returnable and non-refundable.
Final sale and clearance items are considered the final sale and are non returnable and non-refundable.
Most Important :
We do not have change of heart/mind return & refund policy. It can only be exchanged
There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.
Certain merchandise may have strict no return/refund policies which would be mentioned in the product detail page of the website.