Refund policy
Every Art Avenue piece is made to order for you, by hand. For this reason we do not accept returns and do not offer refunds once a piece has been made. We encourage you to order a material sample, check dimensions against your space, or visit our showroom before you order.
Manufacturing defects and damage
If your piece arrives with a manufacturing defect, or is damaged in transit, we will put it right:
- We will repair the piece.
- If the piece is beyond repair, we will replace it with a new piece.
Refunds are not offered in either case.
Wrong item delivered
If you receive a piece other than the one you ordered, we will replace it with the piece you ordered.
How to raise a request
Please contact us by email at shop@artavenue.com or on WhatsApp at +91 98280 80095 within 24 hours of receiving your delivery. Please mention your order number and send photographs of the piece and its packaging.
Our team will review your request, may ask for more details or arrange an inspection, and will confirm whether the piece will be repaired or replaced.
Conditions
- Damage caused by use, mishandling, alterations or exposure after delivery is not covered.
- Natural variations in grain, tone, texture and finish are the character of a handmade piece and are not defects.
- Please keep the piece in the condition in which it was delivered until our team has reviewed your request.
Cancellations
Art Avenue accepts cancellation of orders within 24 hours of placing the order. To cancel, email us at shop@artavenue.com within this period.
The refund for a cancelled order will be credited to the original payment method within 2–3 working days of receiving your cancellation request.
Custom orders
Custom orders go into production as soon as they are placed and are built to your specifications. They cannot be cancelled, changed, returned or refunded.